PW

Paul Walsh

Founder and repair technician

I'm Paul Walsh, and I run The Repair Works on my own. Every repair that comes in is diagnosed, fixed, tested and packed by me personally, on my own bench.

I've been repairing electronics for over 25 years. Before The Repair Works I built, ran and sold getitrepaired.co.uk, a mobile phone and tablet repair business, and later founded and sold WeBuyTek, a phone trade-in company. So I've seen the repair and recommerce trade from both sides of the counter.

The articles on this site come from hands-on repair work: the faults these devices are known for, what's worth repairing and what honestly isn't, and when you're better off going back to the manufacturer. If I can't fix something, or it isn't worth your money, I'd rather tell you before you post it.

Every mains appliance that leaves here is PAT tested, and every repair carries a 12-month workmanship warranty.

Articles by Paul Walsh

PS5 DualSense controller face buttons close up

PS5 Controller Buttons Not Working or Sticking? Causes and Fixes

Sticky, dead or double-pressing buttons are the most common DualSense fault after stick drift. Here's what causes them and when th...

4 min read · 23 Sep 2026

Wired headphones plugged into the headphone jack of a PS5 DualSense controller

PS5 Controller Headphone Jack Not Working? What to Check Before You Pay for a Repair

No sound, crackling or audio in one ear through your PS5 controller? Check these settings first, then here's how to tell if the ja...

4 min read · 23 Sep 2026

Xbox Series controller with the battery cover removed showing a rechargeable battery pack

Xbox Controller Not Charging? What's Actually Wrong (and What Isn't)

Xbox controllers don't charge like other controllers, which is why this fault confuses so many people. Here's what's usually wrong...

4 min read · 23 Sep 2026

Xbox controller viewed from the top showing the LB and RB bumpers

Xbox Controller LB or RB Not Working? Why Bumpers Fail and How to Fix Them

Faulty bumpers are one of the most common Xbox controller problems. Here's why LB and RB fail, how to tell which part has gone, an...

4 min read · 23 Sep 2026

Close up of the LT and RT triggers on an Xbox controller

Xbox Controller Trigger Not Working? LT and RT Problems Explained

A trigger that sticks, feels loose or only registers half a press ruins racing games and shooters. Here's how to test it and what'...

4 min read · 23 Sep 2026

Xbox controller A, B, X and Y buttons close up

Xbox Controller Buttons Sticking or Not Working? What Causes It and How to Fix It

A sticky A button or a D-pad that won't register is usually dirt or wear under the button. Here's what causes it and when it needs...

4 min read · 23 Sep 2026

Wired headset plugged into the 3.5mm headphone jack of an Xbox controller

Xbox Controller Headphone Jack Not Working? What to Check First

No sound, crackling or one-sided audio through your Xbox controller? Check these settings and your headset first, then here's how...

4 min read · 23 Sep 2026

Xbox controller in front of a PC monitor showing a game controller settings window

Xbox Controller Drifting on PC but Not on Console? Read This First

Drifts on PC, fine on the Xbox? That's usually not a worn stick. Here's what it actually is.

5 min read · 22 Sep 2026

Disassembled Xbox controller with shell halves, screws and a small rumble motor laid out on a repair mat

You Opened Your Xbox Controller and Made It Worse. It's Probably Fixable.

Stripped T8 screw, ribbon torn, rumble motor hanging off. None of it unusual, most of it repairable.

4 min read · 22 Sep 2026

Xbox controller battery compartment open, with the model number label visible below the barcode

Which Xbox Controller Do I Have? How to Tell in 30 Seconds

The model number is in the battery compartment. If you'd rather not go digging, here's how to tell them apart by looking.

4 min read · 22 Sep 2026

Two replacement analogue stick modules beside an opened Xbox controller on a repair mat

Hall Effect vs TMR: Which Xbox Controller Upgrade Should You Get?

Two upgrades, £5 apart, both removing the same wear. Here's the honest difference and which one your controller should get.

4 min read · 22 Sep 2026

Worn analogue stick module removed from an Xbox controller, next to a new replacement

How Long Should an Xbox Controller Last Before It Drifts?

There's no fixed number of hours. Here's what decides it, and why yours may have gone sooner than you expected.

5 min read · 22 Sep 2026

Ready to bring it back to life?

Find your repair, book in minutes, and post it in with my simple instructions.

Find your repair →