Sony Headphone Repair

Sony WH-1000XM headphone repair by post: broken hinges, cracked headbands, worn batteries and charging faults. Fixed prices and a 12-month warranty.

Most Sony XM faults come down to one part, and most are worth repairing.

From £55 all-in hinge repairs from £59
  • Return postage included
  • No fix, no fee
  • 12-month warranty

Choose a repair

Sony Headphones Hinge & Headband Repair

For a snapped swivel, a broken hinge or a cracked headband on the WH-1000XM3, XM4 or XM5. One side or both, fixed price, 12-month warranty.

From £59
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Sony Headphones Battery Replacement

For XM headphones that drain fast, die early or switch off on a charge they used to hold. A new battery fitted and tested, fixed price.

From £55
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Sony Headphones Charging Port Repair

For headphones that won't charge, only charge at an angle, or have a loose or damaged USB-C port. Fixed price, 12-month warranty.

From £55
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Sony Headphones Repair Assessment

Not sure what's wrong? Won't turn on, no sound on one side, touch controls or noise cancelling playing up. I assess it and quote before any work.

Assessment £4.99
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Not sure which repair you need? Get in touch →

Guides

Frequently asked questions

Does Sony repair headphones?
Sony runs a paid repair service through its service network. Broken hinges and cracked headbands are a common complaint on Sony's own community forums, and owners there often report them being treated as physical damage rather than a warranty fault. Once your warranty has ended, the choice is between Sony's paid repair, an independent repair and a new pair.
Which Sony headphones do you repair?
The WH-1000XM3, WH-1000XM4 and WH-1000XM5 have fixed prices for hinge, battery and charging port repairs. The WH-1000XM6 and other Sony over-ear headphones come in through my any-fault repair: I assess them and quote before any work. I don't repair WF-1000XM earbuds, which are sealed units.
My headphones creak but the hinge hasn't broken yet. Should I send them?
Creaking at the hinge is often the first sign of a crack starting, especially on the XM3 and XM5. If it's getting louder, or you can see a hairline crack, it's cheaper to replace the part now than to wait for the ear cup to come away and pull on the cable inside.
Is it safe to post headphones with the battery inside?
Yes. Royal Mail accepts lithium batteries when they're contained in the device they power. Leave the battery where it is, pack the headphones in their case or a padded box, and don't post a loose battery on its own.
Can you repair them if they're still under warranty?
I can, but check with Sony or the retailer you bought from first. A repair under warranty costs you nothing, and an independent repair may affect what they'll cover afterwards.

More about Sony headphone repairs

Sony's WH-1000XM headphones are some of the best noise-cancelling headphones made, and they tend to fail in the same few places. The plastic at the hinge and headband takes the strain every time they're folded, swivelled or taken off. Over time it cracks. The XM3 is known for a cracked headband near the slider. The XM4 snaps at the swivel. The XM5 breaks at the hinge bracket where the ear cup meets the band. None of that touches the sound, the electronics or the noise cancelling, which is why a hinge repair is usually well worth doing.

The most common repair is a broken hinge or headband. I replace the broken part with a genuine Sony part where available, or a tested quality aftermarket part, check the wiring that runs through the hinge for damage, and test both sides before they go back. If one side has gone, the other is often close behind, so I offer both sides in one repair, for less than two separate repairs.

The next is a worn battery. When they were new, XM headphones lasted around 30 hours with noise cancelling on. After a few years of daily use that can fall to a fraction of it. If yours die halfway through the day, a new battery brings them back. If they won't charge at all, it's usually the charging port or the small board it sits on. If you're not sure what's wrong, my any-fault repair starts with an assessment, and I quote before doing any work.

Prices are all-in: parts, labour, a full bench test and tracked return postage. You pay to post your headphones to me. Every repair is covered by a 12-month warranty, and if I can't repair them, it's no fix, no fee: I refund what you paid, less £4.99 return postage.

Before you post anything, the free checks are worth a look. A reset clears a lot of odd behaviour, and a different cable and plug rules out the charger. My guides on resetting Sony XM4 headphones and Sony headphones not charging walk through both. To compare costs, see how much Sony headphone repair costs. If you're not sure which model you have, which Sony headphones do I have shows you where to look.