PS5 Controller Charging Port Repair

£29

No fix, no fee · 12-month warranty · Insured, tracked returns

Signs you need this repair

  • Won't charge when plugged in
  • Only charges with the cable held at an angle
  • Cable feels loose or drops out
  • Charging light flickers on and off
  • Port looks bent or damaged

A PS5 controller that won't charge, or only charges when the cable is held just so, usually has a worn or damaged USB-C port. The port takes the strain every time the controller is picked up or put down while it's plugged in. Over time the connection works loose, and eventually it stops making contact altogether.

A PS5 controller charging port repair replaces the USB-C port with a new one, soldered in properly on the bench under magnification. I then test charging, the wired connection and the full controller before it's posted back. The repair is £29 all-in, including parts and tracked return postage.

Not every charging fault is the port. A worn-out battery can look very similar, and I check which it is when your controller arrives. If it turns out to be the battery rather than the port, I'll tell you before doing any work. The PS5 controller battery replacement is the same £29.

Every repair is covered by a no-fix-no-fee promise and a 12-month warranty. DualSense controllers are small and light to post, and a £29 repair is a fraction of the cost of a new controller.

PS5 DualSense controller USB-C charging port being replaced on the repair bench

Frequently asked questions

How do I know it's the port and not the battery?
If the controller charges when the cable is held at an angle, or the cable feels loose, it's almost always the port. If it charges normally but runs flat quickly, the battery is the more likely cause. I check which it is before doing any work.
Is there anything I can try first?
Yes. Try a different USB-C cable and a different USB port or plug, and look into the port with a torch for lint or debris. If none of that helps, the port itself is the likely fault.
Which PS5 controllers does this repair cover?
All standard PS5 DualSense controllers, including limited editions. The DualSense Edge is a different controller, so please get in touch before booking one.
What happens if the board is damaged around the port?
Damage around the port can sometimes be repaired as part of the job. If it can't, it's no fix, no fee: I refund what you paid, less £4.99 return postage.
Will I need to pair the controller again?
You may need to reconnect it to your PS5 with a USB cable, as you would with any controller that has been apart. It takes a few seconds.

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About this service

How does your mail-in repair service work?
Three steps: book and pay for your repair online, post your item to me using the packing instructions I email you, and I repair it, test it, and send it back tracked. You'll get updates as it moves through each stage.
What is your no-fix-no-fee promise?
Payment is taken upfront at booking. If I can't fix your item, there's no repair fee — I refund what you paid, less £4.99 return postage to send it back to you. Assessment bookings work differently: the £4.99 covers return postage and comes off the repair if you go ahead, but isn't refunded if you decide not to or it can't be repaired.
Do your repairs come with a warranty?
Yes. Every repair carries a 12-month workmanship warranty against the same fault returning. If it does, I'll put it right.
How long will my repair take?
Most repairs are completed within 1-3 working days of arrival, then posted back by tracked post. If a part needs ordering, I'll tell you as soon as I've diagnosed it and give you a realistic date. Diagnostic-led jobs take a little longer if I'm waiting on your approval of a quote.
How do I package my item safely to post it?
I send clear packing guidance when you book. In short: wrap the item well, use plenty of padding, and a sturdy box — the return leg is insured and tracked, and good packing on the way in protects your item too.
Where do I send my item?
Your postage address is included in the confirmation email after you book — you don't post anything until you've booked, so your item is always matched to your order.
Do you cover the whole UK?
Yes — I run a mail-in repair service, so you can send your item from anywhere in the UK. There's nothing local you need to find.
What if my item turns out to be unrepairable?
I'll tell you honestly and, where the fault allows, offer an alternative. If I can't fix it, there's no repair fee — I refund what you paid, less £4.99 return postage to send it back to you.