Here are my prices. You shouldn't have to send an email to find out what something costs.
£4.99 — assessment, taken off the repair if you go ahead
From £109 — motor or impeller, quoted after assessment
From £129 — heater assembly, quoted after assessment
£49 — full service and deep clean
£79 — cable replacement, or a unit that's completely dead
£85 — cutting out or overheating
Every one of those is a fixed price, not a starting point. Parts, return postage, PAT safety testing and twelve months on the workmanship are included. No fix, no fee — if I can't repair it, you get your money back less £4.99 return postage.
That's the whole answer. The rest of this page is what those numbers mean, what everyone else charges, and the two situations where you'd be better off not using me.
Why this question is so hard to get an answer to
Search this and you'll mostly find pages that don't tell you.
The standard model in appliance repair is a diagnostic fee, then parts on top, then labour, decided once they've got your machine. It isn't dishonest — you genuinely can't always know before you look. But it means you commit to posting your dryer somewhere before anyone will tell you what you're committing to, and the number that comes back is one you have very little ability to argue with.
I price by fault instead. There are only a handful of things that go wrong with a Supersonic and each one is well understood, so I can tell you the price for each before you box it up. If I open it and it's something worse, that's my problem rather than yours — the price you were quoted is the price you pay.
What Dyson themselves charge
£99 for out-of-warranty repairs on "all machines". That's Dyson's own published figure, but their repairs page asks hair care owners to contact them for a price, so check it applies to your Supersonic before you rely on it. If it does, it's a good deal in certain situations, and I'd rather tell you that than hope you don't find out.
Where Dyson wins:
If your dryer is still in warranty. Free beats everything. Their hair care guarantee runs two years including parts and labour. Go to them, not me.
If the fault is an expensive one. If Dyson's £99 applies to your dryer, it beats my price for a failed heater assembly (from £129) or motor (from £109), because they're pricing a flat rate against their own parts supply.
On the models I don't repair. The Supersonic r has no independent parts route at all. The Supersonic Travel is months old and still covered. In both cases Dyson is your only sensible option and I'll say so rather than take the parcel.
Where I'd back myself:
On the common faults. A cable is the single most frequent failure on these, and £79 beats Dyson's listed £99. A service and clean is £49 against the same £99.
On knowing before you send it. You'll know which of my prices applies before the dryer leaves your house.
On keeping your machine. You get yours back, repaired, with a new cable or a cleaned airflow path.
What other independents charge
Prices checked September 2026, and they'll drift.
One established UK repairer publishes a £60 diagnostic which covers the repair if no parts are needed, with parts charged separately — a power lead at £15, a heating element or PCB at £85, a motor at £60, a button at £25, filter parts at £15 each.
Run that through honestly and a cable job comes out around £75, which is less than my £79. A board or element job comes out around £145, which is considerably more than my £85. A motor lands around £120.
So the picture isn't "independents are dear and I'm cheap". It's that a diagnostic-plus-parts model is cheaper than me on the simplest jobs and dearer on the harder ones, and you don't find out which until afterwards. Mine is a fixed number you know in advance, and on the fault you're most likely to have it's within a few pounds either way.
Pick whichever of those you'd rather have. I know which I'd want, but it's a genuine preference rather than a right answer.
Where I'm dearer, plainly
On a cable, by about four pounds, against a diagnostic-plus-parts repairer. If four pounds is the deciding factor, go to them with my blessing.
On expensive internal faults, if Dyson's £99 applies. For the heater assembly or the motor, their flat rate is better than my pricing, and better than most independents'.
I'd rather you read that here than feel misled later.
What the £4.99 assessment is actually for
It's for when you don't know what's wrong.
You send it, I diagnose it properly, and I tell you what it is and what it costs before I touch anything. If you go ahead with the repair, the £4.99 comes off. If you decide not to, you've spent £4.99, which covers the return postage, to make an informed decision about a machine that costs £280 to replace — and you get it back.
That last part matters. It's not a fee for permission to be sold to. It's a fee for an answer.
What's included in every price
All parts needed for the quoted fault
Labour
Return postage by insured, tracked post
PAT safety testing before it's packed
Twelve months warranty on the workmanship
No fix, no fee — refund less £4.99 return postage if I can't repair it
There's no VAT to add on, no parcel charge, no "courier surcharge", and no call-out. The number is the number.
The free thing to do before you spend anything
Switch it on, hold the dryer still, and flex the cable gently where it enters the handle.
If anything changes, it's a cable — £79, and you now know that before contacting anybody.
And if it's cutting out, clean the filter properly first. Dry, soft brush, and do the intake as well as the mesh. It's free, it takes two minutes, and it's the answer often enough that I'd rather you tried it than paid me.
Common questions
Is it worth paying to repair rather than replacing it?
Usually, and there's a rule for deciding: the motor is the expensive part and it's almost never the part that's broken. Full reasoning here.
How does that compare to a refurbished one from Dyson?
Dyson's refurbished Supersonic is around £250 with a one-year guarantee, when in stock. That's the comparison to run, and I've run it properly here.
Do you charge more for older models?
No. Same price for a 2016 HD01 as a current one. The fault determines the price, not the age.
What if there are two faults?
I'll tell you before doing anything. I don't stack full prices on top of each other for work that's happening while the machine is already open.
How long does it take?
The current turnaround is shown when you book. If a part needs ordering, I'll tell you as soon as I've diagnosed it and give you a realistic date.
Do you quote before or after seeing it?
Before, for the fault prices above. That's the whole point. The £4.99 assessment exists for when nobody can reasonably say in advance.
Is there anything you won't quote?
Water damage, and machines that have been apart before. Both are unpredictable enough that quoting blind would be dishonest. Those go through the inspection.
£49 to service, £79 for a cable, £85 for cutting out, and £4.99 to find out when it could be any of them. Published, and the same for everyone.
And if Dyson's £99 or someone else's £75 is the better answer for your particular fault, that's what I'd tell you on the phone, so it may as well be on the page.
The Repair Works is an independent UK repair service, run by me, Paul — 25 years of hands-on repair experience, working by post for customers across the whole country. Not affiliated with or endorsed by Dyson.
