PS5 Controller Headphone Jack Repair
£29
No fix, no fee · 12-month warranty · Insured, tracked returns
Signs you need this repair
- No sound through wired headphones
- Audio crackles or cuts out
- Sound in one ear only
- Only works with the plug held a certain way
- Microphone not picked up
If your wired headphones work elsewhere but go silent, crackle or play in one ear when plugged into your PS5 controller, the 3.5mm headphone jack is the usual culprit. The socket takes a lot of strain from cables being pulled and leaned on during play, and its internal contacts wear or break.
A PS5 controller headphone jack repair replaces the socket, soldered in properly on the bench. I then test audio in both ears and the headset microphone before the controller is posted back. The repair is £29 all-in, including parts and tracked return postage.
Every repair is covered by a no-fix-no-fee promise and a 12-month warranty.
Frequently asked questions
How do I know it's the controller and not my headphones?
Try the same headphones in another device, and another pair in the controller. If your headphones work elsewhere but not in the controller, the jack is the likely fault.
Can it be a settings problem?
Sometimes. Check Sound, then Audio Output, on your PS5, and make sure the output is set to the headphones connected to the controller. If the settings are right and the sound is still missing or crackling, it's a hardware fault.
Does the repair fix the headset microphone too?
The microphone on a wired headset goes through the same jack, so a faulty jack often affects it. I test both before return.
Which PS5 controllers does this repair cover?
All standard PS5 DualSense controllers. The DualSense Edge is a different controller, so please get in touch before booking one.
About this service
How does your mail-in repair service work?
Three steps: book and pay for your repair online, post your item to me using the packing instructions I email you, and I repair it, test it, and send it back tracked. You'll get updates as it moves through each stage.
What is your no-fix-no-fee promise?
Payment is taken upfront at booking. If I can't fix your item, there's no repair fee — I refund what you paid, less £4.99 return postage to send it back to you. Assessment bookings work differently: the £4.99 covers return postage and comes off the repair if you go ahead, but isn't refunded if you decide not to or it can't be repaired.
Do your repairs come with a warranty?
Yes. Every repair carries a 12-month workmanship warranty against the same fault returning. If it does, I'll put it right.
How long will my repair take?
Most repairs are completed within 1-3 working days of arrival, then posted back by tracked post. If a part needs ordering, I'll tell you as soon as I've diagnosed it and give you a realistic date. Diagnostic-led jobs take a little longer if I'm waiting on your approval of a quote.
How do I package my item safely to post it?
I send clear packing guidance when you book. In short: wrap the item well, use plenty of padding, and a sturdy box — the return leg is insured and tracked, and good packing on the way in protects your item too.
Where do I send my item?
Your postage address is included in the confirmation email after you book — you don't post anything until you've booked, so your item is always matched to your order.
Do you cover the whole UK?
Yes — I run a mail-in repair service, so you can send your item from anywhere in the UK. There's nothing local you need to find.
What if my item turns out to be unrepairable?
I'll tell you honestly and, where the fault allows, offer an alternative. If I can't fix it, there's no repair fee — I refund what you paid, less £4.99 return postage to send it back to you.