GHD Eclipse & Platinum Cable Replacement

£29

No fix, no fee · 12-month warranty · Insured, tracked returns

Signs you need this repair

  • Dead: no lights, no beep
  • Cuts out when you move the lead
  • Only works with the cable held at an angle
  • Visible damage or kinking where the lead enters the iron
  • The lead is damaged near the plug

If your GHD Eclipse or original Platinum (S8T261) has gone dead, cuts out when you move the lead, or only works with the cable held at a certain angle, the usual cause is the mains cable where it enters the iron, and that can be replaced. It's £29 all-in: the cable, labour, a PAT test and tracked return postage, with a 12-month warranty on the work.

The cable is the most common thing to fail on these irons. It flexes every time they're used, and eventually the wires inside break where the lead meets the body. From the outside, it looks exactly like the iron has died.

To be straight with you about the rest: the Eclipse and the original Platinum are sealed units. The heaters, thermistor, thermal fuse and circuit board are combined into a single assembly with no replaceable parts. If the fault is inside rather than in the cable, a new cable won't bring the iron back. Can GHD Eclipse and Platinum straighteners be repaired? explains why.

Not sure which it is? Get in touch before you post anything, tell me what the iron is doing, and I'll tell you honestly whether the cable is likely to be the problem. To check your model: the Eclipse and original Platinum have a round push-button. The newer Platinum+ (S8T262) has a sliding switch and can be repaired like the standard models, on my GHD straightener repair page.

GHD Eclipse straightener with a replacement mains cable being fitted

Frequently asked questions

How do I know it's the cable and not the iron itself?
If it's dead but flickers, works with the lead held at a certain angle, or has visible damage where the lead enters the body, the cable is the likely cause. If it powers on normally but never gets hot, the fault is inside, and a new cable won't help. Not sure? Message me before you post anything.
What's included in the price?
The replacement cable, the labour, a PAT safety test and tracked return postage. No fix, no fee.
Is the cable the only part you can replace on these?
Yes. The Eclipse and the original Platinum (S8T261) are sealed, with the heaters, thermistor, thermal fuse and circuit board in one assembly, so the cable is the only replaceable part.
Is the Platinum+ the same?
No. The Platinum+ (S8T262) has a sliding switch and a different design, and it can be repaired like the standard models.

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About this service

How does your mail-in repair service work?
Three steps: book and pay for your repair online, post your item to me using the packing instructions I email you, and I repair it, test it, and send it back tracked. You'll get updates as it moves through each stage.
What is your no-fix-no-fee promise?
Payment is taken upfront at booking. If I can't fix your item, there's no repair fee — I refund what you paid, less £4.99 return postage to send it back to you. Assessment bookings work differently: the £4.99 covers return postage and comes off the repair if you go ahead, but isn't refunded if you decide not to or it can't be repaired.
Do your repairs come with a warranty?
Yes. Every repair carries a 12-month workmanship warranty against the same fault returning. If it does, I'll put it right.
How long will my repair take?
Most repairs are completed within 1-3 working days of arrival, then posted back by tracked post. If a part needs ordering, I'll tell you as soon as I've diagnosed it and give you a realistic date. Diagnostic-led jobs take a little longer if I'm waiting on your approval of a quote.
How do I package my item safely to post it?
I send clear packing guidance when you book. In short: wrap the item well, use plenty of padding, and a sturdy box — the return leg is insured and tracked, and good packing on the way in protects your item too.
Where do I send my item?
Your postage address is included in the confirmation email after you book — you don't post anything until you've booked, so your item is always matched to your order.
Do you cover the whole UK?
Yes — I run a mail-in repair service, so you can send your item from anywhere in the UK. There's nothing local you need to find.
What if my item turns out to be unrepairable?
I'll tell you honestly and, where the fault allows, offer an alternative. If I can't fix it, there's no repair fee — I refund what you paid, less £4.99 return postage to send it back to you.