Returns and cancellations

You can cancel your order for any reason within 14 days of the day you receive it. You can also cancel before it arrives. You don’t need to give a reason.

To cancel, email me at info@therepairworks.co.uk with your order number, or fill in the cancellation form in your order confirmation email and send it to me.

Then post the item back within 14 days of telling me. The returns address is in your order confirmation email. I work from a private workshop, so I don’t publish the address here.

I’ll refund what you paid, including standard delivery, within 14 days of receiving the item back, or of you showing me proof that you’ve sent it, if that’s sooner. If you chose a faster delivery service, I refund the cost of standard delivery only.

You can handle the item as you would in a shop to check it works. If it comes back handled more than that, or damaged, I may reduce your refund to reflect that.

Refunds go back to the card you paid with. Your bank may take a little time to show it.

Every item from my shop is covered for 12 months from delivery. If it develops a fault in that time, including stick drift, tell me and I’ll repair it. I’ll cover the postage. If I can’t repair it, I’ll replace it or refund you.

The warranty doesn’t cover accidental damage, liquid damage, or an item that’s been opened or repaired by someone else. The battery is covered if it fails. Gradual loss of battery life with age is normal for any rechargeable battery and isn’t a fault.

The warranty is on top of your rights under consumer law, not instead of them.